Privacy Policy

At SkyHigh Jump Park, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our online platform or services.

Information We Collect

We collect personal information that you voluntarily provide when making reservations, purchasing tickets, signing up for fitness classes, or communicating with us. This may include:

• Full name
• Contact details such as phone number and mailing address
• Email address
• Payment and billing information
• Age or date of birth, for safety and program eligibility
• Special requests or health-related information pertinent to fitness classes and workshops

How We Use Your Information

Your personal data is used to:

• Process bookings and payments for trampoline park access, events, and classes
• Manage memberships, accounts, and customer support inquiries
• Send important updates or information related to your reservations or our services
• Comply with legal obligations and safety regulations
• Improve our services and personalize your experience
• Send promotional materials only if you have opted in to receive them

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist us with payment processing, event management, or marketing under strict confidentiality agreements. We also disclose information if required by law or to protect the safety and rights of our patrons and staff.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage trends, and improve functionality. You can manage your cookie preferences through your browser settings.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Your Rights Under GDPR and Applicable Laws

If you are located in the European Union or other jurisdictions with data protection laws, you have rights including:

• The right to access your personal data
• The right to correct or update inaccurate information
• The right to erase your data or restrict its use
• The right to object to processing or request data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us via mail at the address below.

Data Retention

We retain your personal information only as long as necessary for the purposes described, including compliance with legal obligations and resolving disputes.

Children’s Privacy

Our services include activities for children, but we do not knowingly collect personal data from children under the age of 16 without parental consent. Parents and guardians are encouraged to supervise children’s use of our services and platform.

Contact Information

If you have any questions or concerns about our privacy practices or wish to exercise your privacy rights, please write to:

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in regulations or our practices. Please review this page regularly to stay informed about how we protect your information.